Please see below how we have changed some of our procedures to ensure we keep guests and our own family, safe and well.
Whilst there are some new processes and procedures that may be unfamiliar, rest assured that our usual high standards of friendliness and cleanliness will ensure you continue to enjoy the great outdoors with us.
Before you arrive on site
Pack and bring your own pillows, bedding and towels, including tea towels.
PLEASE NOTE: we will not be providing Personal Protective Equipment (PPE) for your stay – you will need to bring your own PPE – e.g. face masks, sanitiser and disposable gloves etc.
Covid-19 (Coronavirus) precautions:
- Do not travel to the site if anyone in your household, or if anyone you have recently been in contact with, has symptoms of Covid-19.
- Bring your own pillows, bedding and towels, including tea towels. Our beds have clean mattress protectors.
- The main bed is a double bed (UK-size 6ft 3” long x 4ft 6” wide).
- We can provide an additional single bed on request.
- Guests are not to use Archers’ Meadow as a base from which to self-isolate, shield or quarantine.
- Do not share facilities. Only touch water taps and bins that are part of your own glamping pod. There are other taps and bins on-site that are purely for use by other guests.
- Please arrange to meet friends off-site. Day visitors not allowed at the moment as a Covid 19 precaution.
- Regularly wash your hands for a minimum of 20 seconds and keep a safe distance from other campers.
- To protect ourselves from Coronavirus, we no longer accept cash or cheques. Your accommodation fee is therefore payable in full before arrival via our online booking system. If online payment is a problem, please contact us by telephone or email before arrival.
- To avoid cross-contamination, we no longer issue our site information packs, so please use the information on our website.
Arriving on site
Please email us to book your intended arrival time. This should be after 4pm in order to give us time to thoroughly clean the pods between guests. We would like to greet you on site when you arrive, whilst maintaining social distancing requirements. Bear in mind that this is a family-run site – we have other commitments and are not always at home.
- If your arrival time changes, please ring us on 01691 622951 or 07968 694029.
- Please stay in your vehicle and ring to say that you have arrived.
- If you are unable to check-in by phone, please advise us before arrival so an alternative process can be put in place.
If you are staying on-site and feel unwell please follow the guidance below.
- In an emergency, ring 999.
- In a non-urgent case, ring the NHS on 111 or go online to https://111.nhs.uk
- Ring us on 01691 622951 or 07968 694029 and let us know the situation.
Wi-Fi
We make no charge for the use of our Wi-Fi, but as we are in a rural area, we cannot guarantee the speed or stability of the internet signal. It is OK for basic browsing, but please avoid watching online films or gaming online as this reduces to bandwidth for other guests.
We will issue Wi-Fi passwords on arrival.
Dogs
Dogs should be ‘under control’. Although our Golden Retriever is very friendly, please do not feed or pet her. Do not pet animals belonging to other guests.
Provisions etc.
Ellesmere is a quiet lake-side market town with sufficient shops, chemists, pubs, fuel, bottled gas, cash machines, Post Office and a laundrette. We are 1 mile from town and there is a footpath with street lighting for most of the way.
- You may arrange deliveries, such as food, but we will NOT make orders or accept deliveries on your behalf.
- If you wish to arrange a food delivery here, our address is Birch Hill, The Cross, Ellesmere, Shropshire, SY12 0LP. Remember to provide delivery instructions along with your order. This should include giving them your vehicle registration number and putting on your 4-way flashers to identify your location when the delivery is expected.
- Our experience of living in this rural area is that online supermarket deliveries such as Tesco, Morrisons & Asda usually need to be booked about 7 – 10 days in advance.
- A quicker delivery (within 2-3 days) can be obtained by telephoning our local independent supermarket – www.stans-superstore.co.uk on 01691 772348 (Stan’s does not have online ordering – just telephone during normal shop hours and tell them what you want. They charge £6 per delivery).
- Milk deliveries. www.edwardsdairies.co.uk have online ordering and delivery in this area on Mondays, Wednesdays and Fridays.
What if I’m unwell on site?
We really hope this doesn’t happen but if you’re staying on-site and feel unwell (with Covid symptoms), please follow the guidance below.
- Ring the NHS on 111 or go online to https://111.nhs.uk
- Ring us on 01691 622951 or 07968 694029 and let us know the situation.
- If you have COVID-19 symptoms or are contact-traced you need to go back to your place of residence immediately. This is to protect other guests and us as site owners.
- If a guest becomes unwell and is advised to have a test, the NHS track and trace guidance will need to be followed
- If you are unable to go home and have to isolate on-site, your party/family are not permitted to make use of any communal facilities whilst self-isolating on site.
- All refuse from your pod should be doubled-bagged and taken home with you, not disposed of on-site.
- We can give advice about delivery of medicines, food supplies and extra cleaning materials as required. This will include creating a designated delivery area outside your pitch.
- Whilst we will try to assist in a short-term crisis, we are unlikely to be able to provide ongoing assistance. This is for two reasons:
- The Site Owner is ‘vulnerable’ due to a medical condition.
- The Site Owner might become a carrier if dealing with other guests.
Departure
Check-out is no later than 10am, ideally earlier, to allow us to prepare for the arrival of our next guests.
Please contact us urgently if you experience Covid-19 symptoms within 14 days of departure.
What we will do
If you inform us of your arrival time we will try to meet you on site when you arrive – maintaining social distancing requirements.
- We will clean ‘touch points’ once a day, such as gate latches / bolts.
- To keep face-to-face contact to a minimum, we will try to answer any questions you have by phone on 01691 622951 or 07968 694029.
- To maintain social distancing – weather permitting, we will try to carry out maintenance (mowing of grass etc.) when most guests are away from site.